Saturday, September 6, 2008

Small Business Owners: Why the Level of Service Offered Can either Make or Break Your Business

Small Business Owners: Why the Level of Service Offered Can either Make or Break Your Business
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Are you a small business owner? If you are, the type of business that you run isn’t necessarily as important as the level of service that your customers receive. Although this is actually a point that is difficult for some to understand, especially the owners of larger nationally operated corporations; you are advised not to forget this important point. After all, the level of service that your customers receive when doing business with you may actually end up making or breaking your small business.

When it comes to understanding the importance of good customer service, there are many small business owners who wonder why it is so important; why such a large focus should be placed on it. In all honesty, without trying to come across too harsh, if you don’t already know the importance of customer services, especially when it comes to running a small business, maybe you should rethink your decision to be a small business owner. Yes, it is really that simple. As a business owner, you need to remember that your customers are what keep your business doors open; they are the reason why you have food to put on your table each week, and the reason why you receive a paycheck. When you think about it like that, there is a lot that you owe your customers for, but many simply just want good service; good service that is actually hard to come by nowadays.
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When making sure that your customers receive the best level of service possible, it is important that you make sure that you and all of your employees are all on the same page. You may want to think about holding monthly meetings to discuss the importance of customer service, just to make sure that it is always in the back of everyone’s mind. When discussing customer service with your employees, you will want to make sure that they smile at all times and always put on a happy face, no matter what their actual mood is like. It is also advised that they speak to their customers, even if it is just to ask about the weather. Also, asking customers if they need assistance is advised as well. As for closing a sale or a business deal, you will want to make sure that your employees thank their customers for doing business with them.
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As nice as it is to make sure that you and your employees know what to say to all of your customers, it is also important that everyone knows why they need to do and say what they are being told. Whether you run an online business or a locally owned and operated business, you will likely have competition from a number of different businesses. This competition may have the same types of products or services available for sale as you do and possibly even for lower prices. This doesn’t automatically mean that you will lose business; it just means that you have to work harder to get it. For many consumers, a good positive shopping experience is more than worth paying a few extra cents or even a few dollars more for a product or a service. It is important that you and your employees remember this, as it may give you an added incentive to be nice and pleasant when dealing with all of your customers.

As outlined above, how you treat your customers, especially if you are a small business owner, may have a significant impact on your business and the profits that it is able to make. It is important that you always remember that your business would essentially be nothing without your customers. That is why it is extremely important that you put them and their needs first. Surprisingly, not all businesses do this, so if you do, you may end up with an edge above the competition. Putting your customers first, especially by giving them the best level of service available, is a surefire way to make sure that your business will be around for years to come.

Article brought to you compliments Global Entrepreneur:Running A Global Business From Home

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2 comments:

Marissa Pratt said...

I like this post. I'll have to keep it in mind because I plan on running my own business soon. I know it’ll be challenging, but I’m up for it and will appreciate all the help I could get with the ins and outs of running a business. Instead of starting one from scratch, I've thought of buying a business. Any suggestions? Advice? Thanks.

Grace T. said...

@Marissa - It will be challenging, especially during this times, but don't let things bog you down. It'll be very rewarding in the end when you love doing what you do. That being said, I suggest weighing the options of buying versus selling. There are a lot of resources for buying a business. I know of this site called BizTrader.com, which is an online global marketplace where you can buy or sell a business. You can also use for other services, like finding a lender, or a broker. I also suggest checking out your local small business groups. Like, the site, you'll be able to know what's available in your area.
Good luck!